Please reach us at support@silvanamary.com if you cannot find an answer to your question.
Our products are handcrafted with love and attention to detail. We use high-quality materials and focus on unique designs, making each piece one-of-a-kind. You won't find mass-produced items here!
Ordering is easy! Simply browse our website, select the items you love, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
All prices are displayed in Australian dollars.
Please be aware that all payments will be processed in Australian dollars, and that due to the currency conversion, the amount billed to your credit card may vary slightly from the total price shown at the checkout.
We accept major credit cards, including Visa, MasterCard, and google pay. You can also pay using PayPal for a secure and convenient shopping experience.
Unfortunately, we only ship within Australia at this time. We apologize for any inconvenience this may cause.
Most orders are processed and shipped within 1-2 business days. However, please allow up to 5 business days for processing and dispatch during busy times. You will receive a shipping confirmation email once your order has shipped.
Estimated delivery times are as below: (Excluding the order processing time)
Metro area: 1-2 business days
Regional: 2-4 business days
Remote: 4-10 business days
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us as soon as you received your order. Visit our Terms & Conditions page for detailed instructions on how to return a product.
To take care of your handmade jewellery, we recommend that you:
a. Remove your jewellery before swimming, bathing, or showering.
b. Avoid exposing your jewellery to harsh chemicals, such as perfumes, lotions, and cleaning products.
c. Store your jewellery in a cool, dry place
Yes, we offer wholesale pricing for bulk orders. If you're interested in purchasing our products for resale or special events, please get in touch with us through our contact us page.
If you have any questions, concerns, or feedback, feel free to reach out to our friendly customer support team. You can contact us through the Contact Us page, and we'll get back to you as soon as possible.
We are committed to using materials that are responsibly sourced. We make every effort to support sustainable practices and ethical suppliers in our industry.
Unfortunately, we do not offer gift wrapping or personalized messages at this time. We apologize for any inconvenience this may cause.
Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email, which you can use to monitor the delivery status of your package.
If you have any other questions or need assistance, please don't hesitate to reach out to us. We're here to make your shopping experience enjoyable and stress-free!
Silvana & Mary
Ringwood North, Victoria, PO Box 2114
Copyright © 2024 Silvana & Mary - All Rights Reserved.
Powered by GoDaddy
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.