Privacy Policy

At Silvana & Mary, we wholeheartedly dedicate ourselves to safeguarding the privacy of our customers, business associates, contractors, suppliers, and employees during the course of our business operations.

When you access our website (www.silvanamary.com) and utilize our blog, you can do so without the necessity of sharing any personal information with us. However, should you choose to make a purchase on our website, create a customer account, subscribe to our newsletter, reach out to us via the website, or participate in a promotional activity, we may collect your personal information, which includes your name, address, email address, and phone number. We gather this personal information primarily to provide you with our products and services, share pertinent details with our shipping partners (e.g., Australia Post) to facilitate the delivery of your order, and for our own marketing purposes. If you decide to subscribe to our newsletter, you have the option to unsubscribe at any time by reaching out to us in writing through our website or by clicking on the 'Unsubscribe' link located at the bottom of our email communications.

The Operation of Our Website

Upon accessing our website, a "cookie" (a concise file with a unique identification number) may be sent to your computer. This mechanism allows us to recognize your computer to facilitates our ability to monitor the products or services you view, enabling us to share updates on these offerings if you grant us permission. Cookies additionally serve to gauge traffic patterns, pinpoint the specific areas of our website that receive visits, and analyze aggregated transaction trends. This data aids us in studying user behavior and, subsequently, enhancing our online products and services. Importantly, our cookies do not gather personal information. If you prefer not to receive cookies, you can configure your browser to reject them.

Furthermore, we may record IP addresses (the electronic addresses of internet-connected computers) for the purpose of trend analysis, website administration, tracking user movements, and gathering general demographic information.

Given that our website is linked to the internet, an inherently insecure medium, we cannot provide any assurances regarding the security of information transmitted to us online. We also cannot guarantee that the information you provide will remain uncompromised during its journey over the internet. Consequently, any personal information or other data transmitted to us online is done so at your own risk.

It's worth noting that our website may include links to other websites operated by third parties. We do not offer any assurances regarding the privacy practices of these third-party websites, nor do we take responsibility for their privacy policies or content. Third-party websites are responsible for informing you about their own privacy practices.

Safeguarding Your Personal Information

We have established safeguards to protect your personal information against misuse, loss, and unauthorized access, alteration, or disclosure. Rest assured, we will never sell, transfer, trade, or grant any third party access to your personal details. It's important to note that we do not retain or store credit card information within our systems. When you place an order on our website, the processing is handled by trusted payment processing platforms like Stripe, PayPal, or Google Pay, which securely store all sensitive payment data on their servers. Once your personal information is no longer required for its initial purpose, we will take appropriate measures to either destroy it or render it permanently unidentifiable.

Policy Updates

Please be aware that this Privacy Policy may undergo occasional updates. Any revised versions of this privacy policy will become effective as of the date they are posted on our website. The most recent update to this privacy policy occurred on October 8, 2023.

Privacy Policy Complaints and Inquiries

Should you have any questions or concerns regarding our Privacy Policy, please do not hesitate to reach out to us at: Support@silvanamary.com.